The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Plan to meet client requirements
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Access, interpret and apply customer relationship documentation and ensure the work activity is compliant Completed |
Evidence:
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Research, understand and assess the needs of clients and include them in the planning process Completed |
Evidence:
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Make provision in plans to negotiate quality, time and cost specifications with clients Completed |
Evidence:
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Maintain effective communication links and consultative processes with clients Completed |
Evidence:
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Identify opportunities for product and service enhancement
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Identify existing/potential customer base as a guide to demand Completed |
Evidence:
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Identify service opportunities and promote them to potential clients Completed |
Evidence:
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Determine client requirements and preferences in relation to services to be supplied as a basis for the marketing strategy Completed |
Evidence:
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Implement systems to receive, respond to and address client reactions Completed |
Evidence:
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Implement marketing strategies aimed at improving the business’ competitive position Completed |
Evidence:
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Explore opportunities to improve client satisfaction
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Deliver products and services to client satisfaction within quality, time, cost and resource parameters Completed |
Evidence:
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Maintain quality of products and services by establishing client feedback mechanisms Completed |
Evidence:
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Discuss problems and implement resolution process Completed |
Evidence:
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Investigate client complaints promptly and use to improve service Completed |
Evidence:
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Monitor marketing performance
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Monitor performance achievements against the marketing plan Completed |
Evidence:
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Investigate causes of any serious performance deviations and take corrective action Completed |
Evidence:
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Monitor and optimise production operations Completed |
Evidence:
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Use resources effectively and efficiently to provide a quality service Completed |
Evidence:
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Plan and introduce strategies which support the establishment of long term relationships Completed |
Evidence:
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Adjust product and service delivery promptly and decisively to satisfy client and organisational requirements Completed |
Evidence:
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Manage written records, reports and recommendations Completed |
Evidence:
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